SVP Cosec Client Officer

Your Role:
Leadership & Management

• Support management to develop and implement client service strategies into
  opportunities for current/prospective client(s).


• You will be leading, developing and managing the respective CoSec team(s) involved
  with your set of dedicated client(s)


• Collaborate with other departments and act as the link from CoSec Services into the
  wider CRM model


• Foster a positive and collaborative team culture focused on exceptional client service.

Client Relationship

• Serve as the primary point of contact for clients, addressing their needs and concerns
  with professionalism and efficiency.


• Drive the coordination of new client integrations and existing client launches


• Understand and communicate clients’ requests with various Citco business functions,
  operational and support teams to promote effective internal communication


• Drive transparent communication with clients, negotiate service level agreements (SLA)
  and take ownership of the overall client relationship and service delivery for your
  portfolio


• Act as the Subject Matter Expert for local corporate and legal issues and you will monitor
  legal and regulatory changes


• Act as a director or manager or other officer of client entities and attend board meetings,
  where relevant


• Identify opportunities to expand existing relationship by cross-selling additional Citco
  products/services


• Support the Relationship Managers with regards to performance and financial targets

Service Delivery

• Develop a broad understanding of Citco business lines and associated product/service
  propositions


• Understand the industry and regulatory environment and be sensitive to industry change
  and business trends, identifying new areas of growth


• Plan resources in line with business demands, seeking opportunities to implement
  efficiencies and grow the book of business.


• Work closely with the Operations team to identify opportunities for process
  improvements and system development with the aim of minimizing operational risk and
  improving efficiencies

Compliance / Governance

• Maintain and review processes and procedures to ensure seamless internal and
  external compliance to client SLAs and operational deliverables.


• Responsible for adherence to applicable company policies, procedures and internal
  controls (including audit, risk & compliance, business continuity) and foster a
  favourable control environment.


• Ownership of risk events, escalation and incident resolution and implement action
  plans if required.

Performance Management

• Participate in recruitment and appraisal processes to attain a best-in-class team


• Set performance goals for your team and monitor progress against targets.


• Break down organizational and client KPI’s into team’s goals and objectives in order to
  monitor performance of your team and ensure best practice


• Utilize key performance indicators (KPIs) to measure and report on the effectiveness of
  client services activities.


• Encourage professional development and provide opportunities for team members to
  advance their careers.

About You:

• You will have a degree in law or equivalent Corporate Secretarial qualifications


• You bring around 10 years’ experience in Corporate Secretarial services


• Able to lead teams, motivate staff and maintain a positive and pleasant working
  environment with a sustainable and healthy work life balance.


• Experience in international environment and can demonstrate flexibility and ability to
  manage multiple priorities in a fast-paced environment.


• Expert in the applicable statutory and regulatory requirements.in the Alternative Asset
  management Industry and you have worked with SPVs and/or Funds.


• Experience in developing/implementing/optimizing business processes for the company
  secretarial offering in the Alternatives + SPV administration industry.


• Proficient in Microsoft Applications (Word, Excel, PowerPoint, etc.)


• Strong communication and interpersonal skills with a proven ability to work with global
  teams and adapt to different communication styles.


• Results driven and self-motivated.


• Available to travel on business trips to meet clients

A global leader in fund services, corporate governance and related asset services with
staff across 50 office locations worldwide.

Your wellbeing is of paramount importance to us, and central to our success. We provide a
range of benefits, training and education support, and flexible working arrangements to help you
achieve success in your career while balancing personal needs. Ask us about specific benefits
in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive
culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations
are available upon request for candidates taking part in all aspects of the selection.